Breaking Rules in the Name of Customer Service #StartTuesday 2/9/16

#StartTuesday is a series, curated weekly for growth minded professionals and life-long learners


The EntreLeadership Podcast | #132: Todd Duncan: The New Rules of Customer Service

Todd Duncan, author of The $6,000 Egg, share the anecdote that sets the stage for his most recent book. Duncan explains why rules are important in running a business but there are exceptions to every rule. Especially, when it comes to creating the kind of customer experiences that inspire brand loyalty.




duoLingo is a free platform available online – or via iOs, Android, and Windows apps – that gamifies language learning. Founded in part by Luis von Ahn, who also cofounded CAPTCHA, the platform not only eliminates the cost and barriers to language learning but does so it in an effort to help struggling people all over the world find gainful employment.

LINK: | 10 Ways Leaders Can Build a Committed Team by Matt Monge

In this blog post Matt Monge discusses how leaders can take responsibility for creating change in their organizations. With true commitment in short supply among the members of most organizations, Monge offers 10 solutions to fostering organizational pride and unwavering commitment.


This Week: Leadership Vs. Management

Last Week: Become an Industry Expert


Have #StartTuesday Delivered to Your Inbox!

  • Receive the latest StartInPhx news as well as content we suggest from around the internet once a week by subscribing to the #StartTuesday mailing list.

Brendan Alan Barrett

Brendan Alan Barrett is a top sales producer who has generated millions of dollars in revenue. In addition to running his own sales organization in the civil engineering and construction industry, Brendan provides coaching and training to sales teams and business owners. His practice focuses on identifying, prioritizing, and winning the attention of prospects that can be turned into sales quickly. In doing so, Brendan helps his clients to generate revenue and customer testimonials that fuel more scalable and less labor intensive business development efforts for year-over-year growth. As the founder of and host of The Business of Family and Selling podcast Brendan interviews moms, dads, husbands, and wives who work in sales or run their own businesses. Each interview unpacks the very best in strategies and tactics family-first sellers can use to grow their books of business without losing their status as a rock stars at home. While originally from the Chicagoland area, Brendan started his sales and marketing career in Southern California before relocating to Arizona.

Leave a Reply

Your email address will not be published. Required fields are marked *